Your privacy matters at Designedbykim

This Privacy Policy explains how Designedbykim collects, uses, and protects your personal data. We are committed to ensuring your information is handled with care and in accordance with UK data protection laws. If you have any questions, please contact us via the Contact page.

Information we collect and why

Designedbykim collects information to provide you with the best possible service and to fulfil our legal obligations. The types of information we may collect include:

  • Contact Information: Your name, email address, phone number, and shipping address are required to process your orders and provide customer support.
  • Payment Information: We use secure payment processors to handle your payment details. We do not store your credit card information directly.
  • Order History: We keep a record of your past purchases to improve your shopping experience and provide order support.
  • Communication Data: We store records of your communications with us (e.g., emails, chat logs) to address your inquiries and improve our services.
  • Website Usage Data: We collect data about how you use our website (e.g., pages visited, products viewed) through cookies and similar technologies to improve our website's functionality and personalize your experience.

Data security

Protecting your personal data is of utmost importance to us. We implement a range of security measures to safeguard your information, including:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Secure Storage: Your data is stored on secure servers with restricted access.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Data Minimization: We only collect and retain the data necessary for the purposes outlined in this policy.

While we take extensive measures to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Typically, we will retain your order history and related information for [[number]] years for accounting and customer service purposes. We may retain certain data for longer periods if required by law.

Your rights

Under UK data protection laws, you have certain rights regarding your personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us via the Contact page.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.